Basic ThingsIn addition to doing research and practicing your answers to common interview questions, you should be aware of general interview etiquette. Remember the following points when preparing for an interview:
Review your resume, and make sure that you can explain everything on it. Arrive at the interview ten minutes early to give yourself an opportunity to collect your thoughts and relax. Be aware that many employers will have their receptionists record the time you came in. If you rush in at the last minute, an employer may have serious concerns about your ability to arrive on time for a normal day at work.
Get a good night's sleep before your interview. You will think more effectively in the interview if you are rested. Also, yawning will not impress anyone. Eat something before the interview. If you are worried about your stomach growling, you will not be able to concentrate on the questions.
Dress appropriately for the position that you are applying to. Try to dress like the people who work there would dress if they were representing their organization at some function. If you are unsure about what to wear, always err on the side of being too dressed up.
Make sure that you are clean, neat, and well-groomed. Interviewers do notice your appearance, and first impressions are critical in an interview situation.
Take a copy of your resume, transcript, references and perhaps a portfolio or work samples with you. Also take a pen and paper, as you may wan to record some important information.
The InterviewInterview is an opportunity for both the employer and the applicant to gather information. The employer wants to know if you, the applicant, have the skills, knowledge, self-confidence, and motivation necessary for the job. At this point you can be confident that the employer saw something of interest in your resume. He or she also wants to determine whether or not you will fit in with the organization's current employees and philosophy. Similarly, you will want to evaluate the position and the organization, and determine if they will fit into your career plans. The interview is a two-way exchange of information. It is an opportunity for both parties to market themselves. The employer is selling the organization to you, and you are marketing your skills, knowledge, and personality to the employer.
Interview Preparation
Research is a critical part of preparing for an interview. If you haven't done your homework, it is going to be obvious. Spend time researching and thinking about yourself, the occupation, the organization, and questions you might ask at the end of the interview.
Step 1: Know Yourself
The first step in preparing for an interview is to do a thorough self-assessment so that you will know what you have to offer an employer. It is very important to develop a complete inventory of skills, experience, and personal attributes that you can use to market yourself to employers at any time during the interview process. In developing this inventory, it is easiest to start with experience. Once you have a detailed list of activities that you have done (past jobs, extra-curricular involvements, volunteer work, school projects, etc.), it is fairly easy to identify your skills.
Simply go through the list, and for each item ask yourself "What could I have learned by doing this?" "What skills did I develop?" "What issues/circumstances have I learned to deal with?" Keep in mind that skills fall into two categories - technical and generic. Technical skills are the skills required to do a specific job. For a laboratory assistant, technical skills might include knowledge of sterilization procedures, slide preparation, and scientific report writing. For an outreach worker, technical skills might include counseling skills, case management skills, or program design and evaluation skills. Generic skills are those which are transferable to many work settings. Following is a list of the ten most marketable skills. You will notice that they are all generic.
Analytical/Problem Solving
Flexibility/Versatility
Interpersonal
Oral/Written Communication
Organization/Planning
Time Management
Motivation
Leadership
Self-Starter/Initiative
Team Player
Often when people think of skills, they tend to think of those they have developed in the workplace. However, skills are developed in a variety of settings. If you have ever researched and written a paper for a course, you probably have written communication skills. Team sports or group projects are a good way to develop the skills required of a team player and leader. Don't overlook any abilities you may have When doing the research on yourself, identifying your experience and skills is important, but it is not all that you need to know. Consider the answers to other questions such as:
How have I demonstrated the skills required in this position?
What are my strong points and weak points?
What are my short term and long term goals?
What can I offer this particular employer?
What kind of environment do I like? (i.e. How do I like to be supervised? Do I like a fast pace?)
What do I like doing?
Apart from my skills and experience, what can I bring to this job?
Step 2: Know the Occupation
The second step in preparing for an interview is to research the occupation. This is necessary because in order to present a convincing argument that you have the experience and skills required for that occupation, you must first know what those requirements and duties are. With this information uncovered, you can then match the skills you have (using the complete skills/experience inventory you have just prepared) with the skills you know people in that occupational field need. The resulting "shortlist" will be the one that you need to emphasize during the interview. It is also in your best interest to identify the approximate starting salary for that position, or those similar. There are several ways to find out about an occupation:
Acquire a copy of the job description from the employer (Human
Resources/Personnel) or check with Student Employment Services. If you are responding to an advertisement, this may also supply some details.
The Career Resource Centre has general information files on a variety of occupations. Make sure you have read through the appropriate file and are updated on the occupation. If you belong to a professional association related to the occupation, use its resources. These associations often publish informative newsletters and sponsor seminars. It is also a good way to meet people working in the field. Conduct information interviews with people working in the field. Read articles about people in the occupation, and articles written by people in the occupation. Sources include newspapers, magazines and the internet. Find out what the future trends are in the area. Is technology changing the job?
Step 3: Know the Organization
The more you know about an organization, the better prepared you will be to discuss how you can meet its needs. Some of the characteristics that you should know about an organization are:
Where is it located?
How big is it?
What are its products and who does it serve?
How is the organization structured?
What is its history?
Have there been any recent changes, new developments?
There are a number of ways in which you can access this information. Most medium- to large-sized organizations publish information about themselves. You can access this a number of ways:
On campus at the Student Employment Services (company literature and business directories) or at the Drake Centre Library
The Winnipeg Centennial Library has a business microfiche with information on over 5000 Canadian companies and business directories
Many companies have internet home pages which you can locate by searching by industry and company name
Finally, you can visit or phone the organization and request some information on their products, services or areas of research
If the organization is fairly small, or fairly new, there may not be much information published. In this case, it will be necessary to do an information interview. Contact someone within the organization, introduce yourself, explain that you are considering moving into the field, and ask if it would be possible to meet with him/her to inquire about the company/organization and about what exactly the position would involve.
Step 4: Prepare Questions Having completed your background research, you are now ready to prepare questions to ask the interviewer(s). Try to think of questions for which the answer was not readily available in company literature. Intelligent well thought-out questions will demonstrate your genuine interest in the position. Be careful how many questions you ask, however, as too many can imply you feel the interview was not successfully run. Pick your questions with care - this is your chance to gather information, so ask about what you really want to know. Avoid sounding critical by mentioning negative information you may have discovered. This is one of the most effective ways to compare different employers, so for issues of particular importance to you (for example, whether they support staff upgrading), you should ask the same questions of each employer. Some sample questions are:
What are the most significant factors affecting your business today? How have changes in technology most affected your business today?
How has your business/industry been affected by the recession?
How has your company grown or changed in the last couple of years?
What future direction do you see the company taking?
Where is the greatest demand for your services or product?
Where is most of the pressure from increased business felt in this company?
Which department feels it the most?
How do you differ from your competitors?
How much responsibility will I be given in this position?
What do you like about working with this organization?
Can you tell me more about the training program?
Have any new product lines been introduced recently?
How much travel is normally expected?
What criteria will be used to evaluate my performance?
Will I work independently or as part of a team?
How did you advance to your position?
What are the career paths available in this organization?
When can I expect to hear from you regarding this position?
It is very important to ask the last question because employers want to hire individuals who are interested in the position - and asking this question definitely helps to demonstrate interest on your part. Exercise judgment when asking questions to an employer. When being interviewed by a large company that has a high profile, one would not ask the question "What is the history of your company and how was your company started?" You can find the answer to this question in the company's annual report or articles in magazines/newspapers. However, small- and medium-sized companies do not always produce publicly available annual reports and it may be difficult to access information on the company and its role in the industry. This question is appropriate if you have exercised all other ways to find out the answer.
Great interviews arise from careful groundwork. You can ace your next interview if you:
Enter into a state of relaxed concentration. This is the state from which great basketball players or Olympic skaters operate. You'll need to quiet the negative self chatter in your head through meditation or visualization prior to sitting down in the meeting. You'll focus on the present moment and will be less apt to experience lapses in concentration, nervousness, self-doubt and self-condemnation.
Act spontaneous, but be well prepared.Be your authentic self, professional yet real. Engage in true conversation with your interviewer, resting on the preparation you did prior to coming to the meeting. Conduct several trial runs with another person simulating the interview before it actually occurs.It's the same as anticipating the questions you'll be asked on a final exam.
Set goals for the interview.It is your job to leave the meeting feeling secure that the interviewer knows as much as he or she possibly can about your skills,abilities, experience and achievements. If you sense there are misconceptions,clear them up before leaving. If the interviewer doesn't get around to asking you important questions, pose them yourself (diplomatically) and answer them. Don't leave the meeting without getting your own questions answered so that you have a clear idea of what you would be getting yourself into. If possible, try to get further interviews, especially with other key players.
Know the question behind the question. Ultimately, every question boils down to, "Why should we hire you?" Be sure you answer that completely. If there is a question about your meeting deadlines, consider whether the interviewer is probing delicately about your personal life, careful not to ask you whether your family responsibilities will interfere with your work. Find away to address fears if you sense they are present.
Follow up with an effective "thank you" letter. Don't write this letter lightly. It is another opportunity to market yourself. Find some areas discussed in the meeting and expand upon them in your letter. Writing a letter after a meeting is a very minimum. Standing out among the other candidates will occur if you thoughtfully consider this follow up letter as an additional interview in which you get to do all the talking. Propose useful ideas that demonstrate your added value to the team.
Consider the interviewer's agenda. Much is on the shoulders of the interviewer. He or she has the responsibility of hiring the right candidate. Your ability to do the job will need to be justified. "Are there additional pluses here?" "Will this person fit the culture of this organization?" These as well as other questions will be heavily on the interviewer's mind. Find ways to demonstrate your qualities above and beyond just doing the job.
Expect to answer the question, "Tell me about yourself." This is a pet question of prepared and even unprepared interviewers. Everything you include should answer the question, "Why should we hire you?" Carefully prepare your answer to include examples of achievements from your work life that closely match the elements of the job before you. Obviously, you'll want to know as much about the job description as you can before you respond to the question.
Watch those nonverbal clues. Experts estimate that words express only 30% to 35% of what people actually communicate; facial expressions and body movements and actions convey the rest. Make and keep eye contact. Walk and sit with a confident air. Lean toward an interviewer to show interest and enthusiasm. Speak with a well-modulated voice that supports appropriate excitement for the opportunity before you.
Be smart about money questions. Don't fall into the trap of telling the interviewer your financial expectations. You may be asking for too little or too much money and in each case ruin your chances of being offered the job. Instead, ask what salary range the job falls in. Attempt to postpone a money discussion until you have a better understanding of the scope of responsibilities of the job.
Don't hang out your dirty laundry. Be careful not to bare your soul and tell tales that are inappropriate or beyond the scope of the interview. State your previous experience in the most positive terms. Even if you disagreed with a former employer, express your enthusiasm for earlier situations as much as you can. Whenever you speak negatively about another person or situation in which you were directly involved, you run the risk (early in the relationship) of appearing like a troubled person who may have difficulty working with others.
Think about the following points. Do any of them apply to you? Oversell Trying too hard to impress; bragging; acting aggressively. Undersell Failing to emphasize the fact that you have related skills; discussing experience using negative qualifiers (i.e. "I have a little experience..."). Body Language It is easy to create a negative impression without even realizing that you are doing it. Are you staring at your feet, or talking to the interviewer's shoulder? Be aware of what your actions say about you. Lack of Honesty The slightest stretching of the truth may result in you being screened out. Negative Attitude The interview is not an opportunity for you to complain about your current supervisor or co-workers (or even about 'little' things, such as the weather). Lack of Preparation You have to know about the organization and the occupation. If you don't, it will appear as though you are not interested in the position.Lack of Enthusiasm If you are not excited about the work at the interview, the employer will not assume that your attitude will improve when hired.
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